Privacy Policy

Last updated: 9/18/2025

Overview

This Privacy Policy explains how TheProductFeedbackCompany.com ("we", "us") collects, uses, and protects personal information when you use our Service.

Information We Collect

• Account data: name, email, organization details.
• Questionnaire and research data: prompts, questions, responses, uploaded files.
• Voice data: audio streams, transcripts, and derived summaries when you opt in.
• Usage data: device/browser metadata, IP address, and event logs.

How We Use Information

• Provide and improve the Service, including AI‑powered features.
• Secure the Service, prevent abuse, and troubleshoot issues.
• Communicate with you about updates, support, and billing.
• Generate de‑identified aggregate analytics to improve product decisions.

Legal Bases

We process personal data with your consent, to perform a contract, and for legitimate interests such as product improvement and security.

Data Sharing

We share data with processors that help us operate the Service (e.g., hosting, AI/telephony providers) under agreements that require appropriate safeguards. We do not sell personal data.

Retention

We retain data for as long as necessary to provide the Service and for legitimate business purposes. You may request deletion of your account and associated content.

Your Rights

• Access, correction, deletion, and portability of your personal data.
• Opt‑out of marketing communications.
• Consent management for recording and sensitive fields.

Security

We use industry‑standard security measures. No method of transmission or storage is 100% secure; please use strong passwords and enable available safeguards.

International Transfers

Your information may be transferred to and processed in countries outside your own. We implement appropriate safeguards for such transfers.

Children

The Service is not directed to children under 16, and we do not knowingly collect their personal data.

Changes

We may update this Privacy Policy from time to time. If changes are material, we will notify you. Your continued use constitutes acceptance.

Contact

Questions or requests? Contact minh@everythingcompany.co